FAQ
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How Can I Begin My Journey with Cyberlift?
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Embarking on your CyberLift journey is straightforward:- Download the CyberLift mobile application from your preferred Apple or Google app store (coming soon)- Create a personalized account and add your payment info- Explore our mobility offerings and book your ride!Our friendly user interface ensures a seamless on-boarding process, enabling you to quickly and easily utilize our mobility services!
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When will Cyberlift mobility services be available for booking new rides?
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CyberLift plans to formally announce "soft launch" availability for scheduled and on-demand ride-hail services starting in Q3 2025. Access to mobility and delivery services during the soft launch period will be limited to Private Client subscribers and invitation-only guests.We plan to begin public market availability in Q4 2025.Click "Contact Us" and submit the online form to receive the latest updates regarding our service area and mobility portfolio.
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Where are CyberLift mobility services available?
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The current CyberLift service area includes most geo locations within a 1-2 hour drive-time radius of Murphy, NC and large airports located within the adjacent major metros areas of Atlanta, Asheville, Chattanooga and Knoxville.The service area includes the following local cities and towns:- In North Carolina - Murphy, Andrews, Robbinsville, Hayesville, Franklin, Maggie Valley, Waynesville, Highlands- In Georgia - Blue Ridge, Blairsville, Young Harris, Hiawassee, Clayton, Helen, Delonega, Cleveland, Clayton, Ellijay, Jasper- In Tennessee - Ducktown, McCaysville, Cleveland
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How much does it cost to use CyberLift mobility services?
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Fares for scheduled and on-demand rides are calculated based on a combination of:- Minimum charge- Distance in miles- Time in minutes- Driver wait time (if applicable)- Applicable sales taxes and regulatory fees
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Which mobility services are available during the 2025
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CyberLift intends to begin offering a limited portfolio of mobility services during an invitation-only "Soft Launch" rollout scheduled for Q3 2025. During the initial rollout period, a limited number of fleet vehicles will provide service to early users, riders and their guests. Both scheduled and on-demand services will be available during this time.In addition, "Private Client" priority subscribers will be able to book rides during the initial soft launch period.
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How long do I have to wait for pickup after booking a ride service?
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Scheduled Rides - Your selected fleet vehicle will usually arrive for pickup within 5-10 minutes of the time requested when booking your reservation.On-Demand Rides - Rider pickup times may vary based on the total number of active fleet vehicles at the time of your booking request, current fleet vehicle locations relative to the rider pickup location, current weather and traffic conditions, and other factors. Estimated fleet/driver arrival times are shown on the CyberLift website or mobile app prior to booking a new ride.Over time, CyberLift will adjust the number of active fleet vehicles/drivers as needed to limit on-demand pickup times to no more than 15-30 minutes.
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How does supervised Full Self Driving (FSD) work? Will it be used during my ride?
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Most CyberLift fleet vehicles are capable of utilizing the latest EV/AI Supervised Full Self-Driving (FSD) technology to increase rider safety, comfort and convenience. Real-time travel data and safety-related events (accidents, collisions, bumps, security incidents, etc.) are collected by millions of active self-driving vehicles operating around the world every day.At the end of each trip, fleet vehicles upload their travel data to large AI cloud data centers, where the data is used for ongoing AI software training. This automated process results in constant improvements to self-driving capability and fleet safety. As of Q3 2025, nationwide accident statistics have proven that riders are 5-10x safer when AI self-driving engaged, as compared to human driving.During each trip, Drivers have the option of manually driving the vehicle by hand or engaging the FSD system to safely arrive at their destination. Riders may request either option in accordance with their personal driving experience and/or preferences. Riders unfamiliar with the latest FSD technology may request demonstrations of the FSD system during part (or all) of their ride.
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Do CyberLift fleet vehicles utilize fully-autonomous unsupervised FSD (full self-driving)?
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No, not yet.As of Q3 2025, federal and state highway safety regulators have not yet approved fully-autonomous Unsupervised FSD technology for use within the CyberLift service area. Once approved for use, however, riders will have the option to book a travel reservation and request either a fully-autonomous fleet vehicle or one using driver-assisted FSD capability.
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Can drivers and riders leave ratings and specific comments regarding their CyberLift service experiences?
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Yes.At the completion of each trip both the Driver and Rider can leave online ratings and comments related to their travel experience using our mobile apps. Riders may also provide private ratings by contacting their local CyberLift office directly via phone or email.
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How can CyberLift drivers and riders communicate with each other after booking a reservation?
- Each CyberLift fleet vehicle includes an integrated smartphone mobile app which allows safety drivers to accept/manage rider bookings and related communications. After booking each new ride, riders may communicate with their assigned drivers via either a softphone or text chat capability provided by our mobile apps.
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When does the official CyberLift "soft-launch" program start and how does it work?
- More information regarding our Q3 2025 "soft launch" program will be available soon.
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When does the official CyberLift "Private Client" program start and how does it work?
- More information regarding our Private Client priority subscription program will be available here soon.
