User eligibility
To book rides on CyberLift, you must be at least 18 years old and capable of entering into a legally binding agreement. By accessing and using the App you confirm that you meet these eligibility criteria.
Customers may book rides for others. The minimum rider age is 13.
User accounts
Access to CyberLift's services requires the creation of a user account. Users are responsible for providing accurate and complete information during the registration process.
Safeguard your account credentials and immediately report any unauthorized access or use of the App.
Service description
Users have the ability to request various services through the user-friendly interface of the App.
Users may also book rides by phone at 828-575-5866.
Pricing and payment
- Users agree to pay fees presented on the App or quoted on the phone for the requested services.
- Payment methods, including credit cards and digital wallets, are processed securely through the App.
- Additional fees may be applied for specific circumstances such as cancellations or any other charges.
Cancellations and refunds
- Users have the right to cancel services, subject to applicable conditions and cancellation fees.
- No-show pickups are charged at the full fare amount.
- A $50 charge applies to airport ride cancellations received within 24 hours of the scheduled pickup time.
- Refunds for completed services are provided at the sole discretion of CyberLift.
Conduct guidelines
- Users are expected to treat their service partners and fellow users with respect and courtesy.
- Prohibited behavior includes discrimination, harassment, and any violations of applicable laws.
Privacy policy
CyberLift collects and processes user data in accordance with its Privacy Policy, compliant with privacy laws.
By using the App, you consent to the collection and use of your information as outlined in the Privacy Policy.
Intellectual property
- CyberLift retains ownership of all intellectual property related to the App.
- Users are granted a limited, non-exclusive, revocable license to use the App.
Limitation of liability
CyberLift is not liable for direct, indirect, incidental, or consequential damages arising from App use or services provided, to the extent permitted by law.
Governing law
These terms are governed by and construed in accordance with the laws.
Modifications
CyberLift reserves the right to modify these terms at any time. Users will be notified of any changes.
Non-discrimination policy
CyberLift accepts and serves rider bookings within its published service area without discrimination based on rider pickup and dropoff locations, provided the company and its drivers deem each location to be safely accessible with no undue risk to fleet vehicles and company personnel.
CyberLift accepts and serves rider bookings within its published service area without discrimination based on customer race, color, national origin, religious belief or affiliation, sex, disability, or age, provided that riders with disability needs make the company aware of such needs in advance of each booking and confirm the company's ability to support such needs with currently available fleet vehicles, fleet space configuration, and specialized equipment (lifts, wheelchairs, etc).
Use of SMS services
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CyberLift. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See our Privacy Policy. Message HELP for help. Reply STOP to any message to opt out.
By using CyberLift, you acknowledge having read, understood, and agreed to these Terms & Conditions.